Phone. Clipper cards can be reloaded online, at self-service machines in stations and at terminals, and in person at transit agency ticket offices and Clipper Customer Service Centers. See download files info to view Comma Separated Value (CSV) files. They are currently only available onClipper. You can also order value at the same time. SmartPass Overview | Associated Students - San Jose State University New Clipper card app available for How do I set up and use a Clipper card on my phone? This is done immediately with credit cards, but it can take up to 10 days if you are using a checking account as your payment method. Why is my Clipper card blocked? Select Clipper card and follow the instructions to add a card and load value. For more information, visit Sales and Service Locations. WebBased on system design, Clipper front loads the designated autoload amount to the Clipper card pending the recovery from the funding source on file. 2 Hours of FREE Transfers when you purchase a single-ride fare using Clipper. Using this contactless payment option, riders can enjoy discounts on single ride fares and Day passes, as well as get exclusive access to For Caltrain and SMART, you can cancel your ride and get a full refund if you tag again at the same station within 15 minutes. You will not necessarily be charged every time you tag, but it validates your fare and serves as your proof of payment, so be sure to tag on every time you board (you may need to tag off for some agencies). Hold it flat against the Clipper logo on the Clipper reader until you hear it beep or the BART fare gate displays \OK\. Select an amount of cash value or transit pass you want to load, and indicate you want to Auto-Reload this value. Imagine you want to take a trip on SMART that costs $5.50. Accepted by all of the Bay Areas 20+ different transit agencies, your Clipper card holds cash value, You can only order a BART high-value discount ticket by setting it up for automatic reloading, and again, Clipper will reload the ticket you order after the balance falls below $10. Copyright 2023Metropolitan Transportation Commission. Was I supposed to activate it somewhere? San Jose, CA, 95134Monday - Friday 8:30 am to 4:00 pm. All rights reserved. Can I get reimbursed? Adult Clipper card usersmust pay the surcharge in the form of Clipper cash (only). Clippers innovative pilot program offers fare discounts to adults with low incomes. WebIf you buy a new 31-day pass in person at a retailer, ticket office or self-service machine while the previous pass is still active on your card, Clipper will simply extend the expiration date of your current pass by 31 days, with no gap in between. Several hours ago, Muni Diaries heard from the folks at Muni that anyone with a monthly pass isn't required to tag their card. This is separate from confirmation of payment. Sign up forAutoloadand have your monthly pass automatically loaded on yourClippercard each month or make aone-time pass purchase. Multiple Clipper cards can be purchased with cash using multiple individual transactions.A credit card can be used up to five times over two days, up to a rolling two-day limit of $115 to purchase more Clipper cards individually and to load value on your Clipper card. If you forget to tag off, thats the fare you will pay. Once your Go Pass Provider enters your Clipper card serial number into Clipper's online portal, you must If your Clipper card on your phone does not work, please contact Clipper Customer Service at 877-878-8883. If you already have a card, you can choose to set up Auto-Reload when you load value online. Main Fax Number: (415) 536-9800. Re- funds are processed on a case-by-case basis, and all card cancellations require a $5 processing fee. to Buy BART Tickets Clipper also offers a monthly M or A Pass that includes cable car rides along with other transportation. bFrADhDwzeCJt>HJG()qCFY9Vq{$s? The Bay Area Housing Finance Authoritys Business Plan aims to create bold, regional solutions to the Bay Areas housing challenges. This is different in the phone environment. Clipper This popular program allows teachers, grades K - 12, within Santa Clara County the opportunity to take their students on field trips traveling by VTA buses and light rail for free. Is there something else I'm supposed to do? Can I use the cash value loaded on my Clipper card to purchase a transit pass for my card? Fares My card/value was blocked due to an expired credit card. Clipper cards are accepted on BART, Caltrain, Muni, If you are participating in a special pass program through your employer, school or residence, please contact your program administrator for information about getting a replacement card. activate my clipper card properly If you know that your Clipper card is not damaged or defective, call Bay Wheels Opens in new window at 855.480.2453 to see if theres an issue with your account or an issue with the equipment at the bike share station. For all cards (plastic and cards on your phone) with BART HVD, value will be available in the normal reload time frame. Or get a card in person. To use Clipper on your phone, tag your phone by holding it near a Clipper reader every time you board a bus, train, or ferry including when you transfer. This subreddit was created for people to be able to ask questions about the San Francisco Bay Area to residents. Payment for a single ride with Clipper will be valid for 2 hours of FREEtransfers acrossVTA buses and light rail. For example, if you have an AC Transit 31-day pass that expires on May 12, the new pass will not become active until the first time the card is tagged AFTER May 12. Clipper says it does not take funds away, even if the card goes unused for years. Q: Dear Mr. Roadshow, wise Sultan of Stop & Go, Tsar of Transit, Oracle of Offramps: Last December, my wife had a substantial balance on her company transit deduction account. Clipper FAQ says it takes 5 business days to process and you can "pick up" the added value on any bus or LRV. To add a card to your Android phone, open Google Pay and click the + sign. See the Apple Pay How-To page for more details. Does the value have to go to zero before the new funds roll over or something like that? No notice, even though they have my email? For more information, visit Sales and Service Locations. Q: Please edit my missive as you see fit, especially if it makes me look smarter and better-looking. After receiving your card in the mail, you can set up an online account by calling Clipper Customer Service at 877.878.8883 (TDD/TTY 711 or 800.735.2929). We strive to have /r/askSF serve as a reference to SF Bay Area resources. Dear Abby: Am I overreacting to my European daughter-in-law's behavior? These include: TheRegional Transit Connection Discount Cardis a version of the Clipper card issued to persons with disabilities. 375 Beale Street, Suite 800 In 2023, the project team expects to expand the Clipper BayPass pilot to at least ten Bay Area employers of various sizes. Select "Add money" and follow the steps to continue purchasing a card and adding value to it. Select Clipper card and follow the instructions to add a card and load value. Yes, you can set up your Clipper card to automatically reload cash value, multiple passes or any combination of cash value and passes. ALL RIGHTS RESERVED. You can always contact Clipper Customer Service with general questions about Clipper. 55-A West Santa Clara Street You'll need to use the Clipper app to set up Auto-Reload for a card on your phone. The You can perform the following transactions on Ticket Vending Machine: Purchase an Adult Clipper card for $3 at select light rail platforms Load Clipper e-cash value, VTA Monthly Pass, or other transit Find out your options for loading value on a Clipper card on our Clipper page or on Clipper.com. Excursion Passes are sold only at light rail station ticket vending machines for use during major Levi's Stadium events. They arenot31-day passes. Credits. The reason for this has to do with how much space unused orders take on their computer system. Request a Pass for Cable Cars Here (ages 5-18) Caltrain - Clipper Tip: It takes 3-5 days (really) for | Facebook Information can be found by visiting the Santa Clara County Superior Court's website. You'll need to verify your birth date with an accepted form of identification for a Youth or Senior Clipper card. CALIFORNIA I checked online, and, lo, about $100 has disappeared from my account, and over $200 from my wifes account. While Clipper processes your cancellation request immediately, there is a slight delay in this information reaching card readers. Monthly passes have a three day grace period at the beginning of the following month. The same Clipper card must be used when tagging from local to express routes. To order a Clipper card, visit Get Card. Clipper BayPass only provides valid fare for trips on fixed-route transit on transit operators that accept Clipper Cards. WebClipper Customer Service 877.878.8883 TDD/TTY: 711 or 800.735.2929 MondayFriday 7 a.m.7 p.m. Saturday 7 a.m.4 p.m. You can use our automated phone service 24/7 to A group of 50,000 Bay Area students and residents have been invited to participate in the program, which will offer free access to all bus, rail and ferry services in the nine-county region. To add value to your Clipper card, open your mobile wallet on your phone. However, you will need to register your card as part of the process, if you havent already done so. Get Morning Report and other email newsletters. If you set up Auto-Reload for cash value, when your balance falls below $10, Clipper will automatically reload you card when you pay your next fare. If the balance on your card I recently registered my card but for some reason my card is still pending and tomorrow is going to be the 5th day. WebNot sure, but have you already 'tagged' the card at the bus or fare gate? WebClipper cards are dispensed one card per transaction. We will automatically send a declined payment notice to the email address in your Clipper account. When loading cash value (between $20 and $255) and/or passes, you will be asked if you want to set up Auto-Reload. LhI6-DBnc*V6 TUkqdX}&0qX]=XMf.Kz/(& p You can also use it as a photo ID when paying with cash. WebRiders under age 65 with qualifying disabilities can apply for a Regional Transportation Connection (RTC) Clipper card. Help inform how MTC engages Bay Area residents to create a shared vision for the future. Delivery of further fare policy actions called for in the study is expected over the coming years. The exception is BART HVD, which will be available the following day. It can hold all transit passes, such as the SF University Pass for Muni, Higher Ed discount product for BART, Way2Go Pass for SanTrams or other products for all major Bay Area transit systems. No, transit agency ticket offices cannot load value to mobile phones at this time. Otherwise, you will be logged out automatically. SamTrans Mobile App Q: Im taking VTA, and *ding*: you are down to less than $1 on your Clipper card. I added cash value to my clipper card online nine days ago, and, according to the Clipper website, I need to "pick up" the value. Skip top navigation. Allrightsreserved. The EZfare app is no longer selling tickets, and customers are encouraged to purchase their transit fare through the Clipper Card mobile app. If you buy a new 31-day pass in person at a retailer, ticket office or self-service machine while the previous pass is still active on your card, Clipper will simply extend the expiration date of your current pass by 31 days, with no gap in between. For more information, please see our Home | Clipper Center the card or device over the "Tag Here" graphic on the screen. The Clipper BayPass pilot program will help shape the development, pricing and implementation of one or more new Bay Area multi-agency transit passes or fare caps. How does autoload work and how do I sign up for it for my 311 (Outside SF 415.701.2311; TTY 415.701.2323) Free language assistance / / Ayuda gratis con el idioma / / Tr gip Thng dch Min ph / Assistance linguistique gratuite / / / Libreng tulong para sa wikang Filipino / / , Copyright 2013-2023 San Francisco Municipal Transportation Agency (SFMTA). Keep your phone handy in case an inspector asks to see your fare. Log In | Clipper Clipper is the Bay Areas easiest way to pay for transit by bus, train or ferry. If its been more than 6 months, youll need to call us at 877.878.8883 or TDD/TTY 711 or 800.735.2929. Once one type of value is loaded onto the card, it cannot be converted or exchanged for a different type of value. If you set up Auto-Reload for a Caltrain, Muni, VTA or SamTrans monthly pass, we can only automatically reload your new pass from the date your old pass expires to the end of the sales window for that pass. VTA's EZfare app has been replaced by the Bay Areas regional transit fare payment app,Clipper. Express Fares are forExpress Bus routes only. The card needs to communicate with the servers, so that might be the issue. Download Adobe Acrobat Reader software to view Portable Document Format (PDF) files. In London you don't even need a pass - you just use your NFID enabled debit/credit card, or Apple Pay. Learn more about Clipper, including how to get and use your card. On most buses and stand-alone readers, you will be shown the amount of your transactions and your balance (or expiration date of your pass). Im so glad that I dont have to go into the office the last two weeks. I was charged the wrong fare. Riders can apply for the program today at clipperstartcard.com. San Francisco, CA 94105-2066, Main Phone Number: (415) 778-6700 They make getting there, and back, so much easier! VTA has agreements with the following regional transit operators to provide convenient transfers - find the details on our Regional Transfers page: Highway 17 Express Caltrain BART ACE AC Transit To qualify for discounted fares, Seniors must be age 65 or older and Youth must be age 5-18. You can also use it as a photo ID when paying with cash. Whether youre going to festivals, movies, parades or other leisure destinations, the 8-Hour Excursion Pass is your ticket to fun on Light Rail! Choose to stay logged in or to log out. Why not? Youth 4 and younger are always free on the cable car. Qualifying individuals include: The Clipper BayPass program kicks off the recommendations of the Fare Coordination/Integration Study, which focused on creating a more customer-friendly transit fare system in the Bay Area. A: Your anger is warranted. Tagging on with a plastic Clipper card or mobile Clipper card: Your session is about to expire due to inactivity. You can also ask a transit agency ticket office or Clipper Customer Service Center to tag your card. Thats why we say to allow a few extra days if you are picking up your value on a bus. You can get BART HVD tickets only by setting up Auto-Reload or purchasing them through your transit benefit program. To provide payment, log in to your Clipper account and edit the payment information in My Profile. If you set it up for a pass, Clipper will automatically reload a new pass on your card when the old one expires. Three-day grace periodnot applicable forBART access. WebClipper is the Bay Areas easiest way to pay for transit by bus, train or ferry. Once your order is stored on Clipper readers and fare gates, you can tag your card to them to pick up the value. Bay Area Metro Center If you choose to provide bank account information, it may take up to 10 business days for Clipper to collect payment. A couple of things have to happen before you can use the value. Scan your Clipper Card at the fare gate to pay your fare. The other reason to tag off is to take advantage of eligible free or discounted rides when you transfer from one transit agency to another. WebClipper is the all-in-one transit card used for contactless fare payments throughout the San Francisco Bay Area. Clipper VTA hasagreements with area transit operators to provide convenient transfers. And you can do it anytime. Ask Amy: I put a security camera in my room, and what I saw was creepy, 'Total dominance': Steph Curry breaks NBA Game 7 record, leads Warriors over Kings, Ask Amy: My fiancee's family says I'm not invited, and she's going without me, Dear Abby: The reason her fiance hid his phone was something she never guessed, Harriette Cole: My friend's mom didn't recognize me at my job, and she was very rude, Kurtenbach: Game 7 is likely not win-or-go-home for the Warriors it's win-or-break-up, Warriors' Kerr reacts to Giannis' comments on success and failure: 'He's so right', Miss Manners: I don't want to hurt the bride, but I have qualms about the wedding, Do Not Sell/Share My Personal Information. What happens if I tag on, but I change my mind? You can use them to load and reload cash value and passes and take advantage of any available transfers. The Clipper BayPass program is designed to measure how an all-system pass could impact travel in the Bay Area. I loaded value online, but when I tried to use my card, it wasnt there. MTC is committed to operating its programs and services in accordance with federal, state and local civil rights laws and regulations. Thats three months of travel for the price of two Youth Monthly passes! What if I buy a new 31-day pass before my current pass expires? Youth, seniors and riders with disabilities can receive reduced fares and access to discounted passes. A single beep and a green light means you paid for your ride. Passes You can also add value through the Clipper app. Insert them one at a time. What is the maximum amount of cash value I can load on my Clipper card? WebClipper is a reloadable fare payment card that can be used to store a Caltrain Monthly Pass, 8-ride Ticket and/or cash. How did $300 disappear from our Clipper cards? Roadshow How do I add value to a Clipper card on my phone? The pass is not honored on Highway 17 Express, Dumbarton Express, Caltrain and Sports Service. BART trains operate on a tag and go system. Clipper Clipper Card If you want to load money in your clipper card for the bart, the easiest way is to go to the station, scan your card, and fill money from their booth. When you set up Auto-Reload or load value to your card online or by phone, you have 6 months from the order date to tag your card to a Clipper reader to load cash value and 31-day passes. Route 22, 64A, 64B & 522: Temporary Bus Stop Closure at Santa Clara & Montgomery 4/12 - 4/26, Routes 22 & 40: Temporary Bus Stop Closure - Eastbound El Camino & Farside San Antonio - 4/24/23 (8PM) - 5/1/23 (12PM), Routes 25 & 71: Temporary Bus Stop Closure - Northbound White & Farside Story - (4/24/23 - 5/3/23), Route 61: Temporary Bus Stop Closure - Eastbound Sierra & Nearside Piedmont - (4/26/23 - 5/12/23), Route 61: Temporary Bus Stop Closure at Northbound Bascom & Pamlar Until Further Notice, Routes 64A & 83: Temporary Bus Stop Closure - Northbound Winfield & Blossom River - (5/26/23 - 5/27/23), Regional Transit Connection (RTC) Discount Card. Prior to that he was an assistant sports editor at the paper from 1984-1987. The tag will not register if you place your device or card too low or high on the screen. Youth (18 years and younger For more information, please contact [email protected]. The SFMTA offers two types of monthly passes: Download Adobe Acrobat Reader software to view Portable Document Format (PDF) files. This subreddit was created for people to be able to ask questions about the San Francisco Bay Area to residents. Am I reloading this wrong online? Phone. Your session is about to expire due to inactivity. What are the age limits for discounted fares? You have up to 6 months to spend down your balance, so you can load the funds. Log in to your Clipper account. SamTrans Monthly passes are available only on Clipper and may be purchased between the 21st of the month prior month the pass is valid, until the 15th of the month the pass is valid. Try tagging your card again. If you hear three beeps, you do not have sufficient value and need to add more value to your Clipper card. Choose to stay logged in or to log out. Visit a designated location with an accepted form of identification for a Youth or Senior Clipper card. VTA light rail operates on a proof-of-payment system. Otherwise, you will be logged out automatically. WebMonthly passes can be purchased on your Clipper card or on the app for the current month from the 1st 16th via the app or at any Clipper retailer or at a Ticket Vending Machine Monthly - Adult (ages 19-64) | SFMTA Learn how to apply. Clippers terms state that after three years your card is inactive, but theres something weird about Undelivered Order Transaction ordering products or cash value Limited-use tickets can only be used for one-way and round trips on Golden Gate Ferry and Muni and provide no transfer discounts, but youth, senior and disabled riders can purchase discounted tickets at ticket machines. Clipper card pending passes cash value : r/AskSF - Reddit All the orders placed on a given day are distributed that night through the Clipper system to built-in devices like fare gates, Clipper readers on train platforms and at ferry terminals, as well as to servers at bus yards. This means we couldnt process your payment for automatic reloading. There's no need to open an app. For all other cards on your phone without HVD, value will be available immediately. Monthly passes can be purchased on yourClippercard or on the appfor the current month from the 1st 16th via the appor at anyClipperretaileror at a Ticket Vending Machine located in every Muni Metro Station. Email: [email protected]. Scratch-off design allows cardholder to select days of use. Go Pass on Clipper Program | Caltrain BART's HVD tickets, which are good only for BART trips, give you a 6.25% discount: You pay $45 for $48 in value or pay $60 and receive $64 in value. Children under the age of 4 always ride the BART for free. The most you can load online at any one time is $255. Foreign coins and VTA light rail operates on a proof-of-payment system. Can I get a card at an airport? What does it mean to pick up my value and why do I have to wait to do it? Key Clipper information translated to Chinese. Select your Clipper card and then choose an amount to add to your Clipper card, then select 'Add.' This process may take up to 5 days if you are tagging only on a bus or light-rail vehicle. COPYRIGHT 2019 SANTA CLARA VALLEY TRANSPORTATION AUTHORITY (VTA). You must apply for a Youth, Senior or RTC Clipper card to receive applicable discounts on fares. Visit VTA's Fares page for more information. When I tag my card, what do the beeps and lights mean? Buses can take another day or two to receive your order because they have to connect to the server in the bus yard. If you order online and set up automatic reloading, your card is free! The Metropolitan Transportation Commission, as a public agency responsible for Clipper, is committed to operating its programs and services in accordance with federal, state and local civil rights laws and regulations. I'd like to plan my visit to the Bay Area in advance. Alerts are still available by subscription. Request a replacement Go Pass using Option 2 on our Transit Pass Replacement form. How does Auto-Reload work with monthly passes? See the Apple Pay How-To page for more details. Update your spam filter by adding [email protected] your list of approved email addresses. Clipper Express bus fare is required for any trip that includes express service. Key Clipper information translated to Chinese. Transfer an existing plastic card to your phone. For Conventions/Hotels only, the Convention Pass is just the ticket for savings and unlimited rides on VTALight Rail andbusduring any convention, seminar, meeting and other large gatherings. When does the new 31-day pass become active? Cash value and transit passes are not interchangeable.