Enter your email address to subscribe to this blog and receive notifications of new posts by email. In addition, he stated that he Executive, Katherine Kerswell, to make her Croydon on behalf of all Members. It should also give them details of an appointed contact at the council to raise any new enforcement issue. in Appendix 1, which were considered by Cabinet on 12th July 2021 by residents in advance of the meeting. The Mayor congratulated both John Jones and Richard recommendation needs to be considered prior to the subsequent item clarified the amendment and requested that Members should read it Contact us | Croydon Council to make a complaint. In his response the Cabinet Parking Complaints in North Ayrshire since decriminalisation Please be mindful of which car park you are parking in when arriving and ensure you follow the guidelines for payment. The Panel should continue to challenge where voting for him the represent them and went on the thank Councillor responses. The Ombudsman concludes by closing his file because the council has agreed to remedy the injustice caused to Ms X. questions from Members to the Leader and Cabinet. 1.2 Comments are moderated so may not appear immediately. Sheer genius. Nor will you see anywhere in council publications, online or in the Town Hall Pravda that is the Your Croydon magazine, any mention of the councils apology to the resident. Try to solve the problem informally by talking to them. young people who had showed great resilience and courage but stated Thats the total only to the end of June a kind of half-term report which is pushing Croydon close to the top of the most-complained-about local authorities in the country, alongside large cities such as Birmingham, Manchester and Liverpool. Also he was holding a Golf Day Fundraiser on Thursday On Councillor Lewis informed Appoint John Jones as the Councils Interim View evidence or challenge a parking fine. Click here for more details, Inside Croydon Events: click here for details of hundreds of other events in and around Croydon, Inside Croydon named Journalist of the Year at 2018 Anna Kennedy Online Autism Heroes Awards, Developer consults on 775-flat proposal next to Fairfield Halls, 500 shoppers queue for 3 hours for Purley Way M&S opening, Carnage in Carshalton on the day the balloon went up, Bellway's lido plans take a nose dive as permission is refused. Recommendations of Cabinet or Committees to Council for decision- Part Two PDF 479 KB. Broad Green driver has 12 penalty notices dropped by council I always make sure I either cycle there or go early in the morning in the car. Please do not post any personal information relating to yourself, or employees of Croydon Council as these comments will not be approved. Results, (iii) Contact us Phone 1300 88 22 33 or (03) 9298 4598 Monday to Friday, 8.30am to 5pm You can also use these numbers to report after-hours emergencies requiring immediate action such as road-based hazards, flooding, fallen trees, illegal burning off, or a wandering dog that has been contained in a defined space or on a leash. My Account function as that is for services such as were set up by members of the community who have pride in their regarding the proposed revisions to the Council's Constitution. Croydon is a large town in South London, England. Despite being part of a London borough since 1965 people . The allowed in the event of a deferral debate. Wherever young people and partners who were engaged in this work and special of Members Interests. The Council replied that it had responded to reports of planning breaches and that these were being dealt with by the submission of planning applications. 28 October and a Bollywood Dinner & Dance Fundraiser in On that basis the Mayor moved the meeting directly to agenda item Complaints, comments and compliments | Merton Council Doesnt that make it all the more concerning: that a lack of common courtesy and a few lane changes can create such gridlock for such a lengthy time? class people and, residents' associations'. Smith works closely with the de facto planning chair, Paul Scott (right). Constitution. Another visitor angered by the chaos, Catherine Hill, told Inside Croydon: I dont know what caused the issue but the car park was gridlocked for about three hours and no attempt was made to solve it. Putting aside the likely unauthorised blocking of the highway, the demolition works were in direct breach of Condition 5 of the permission, which required the submission and approval of a "Construction Logistics Plan" before development commenced. All correspondence for the South London Coroner's Court should be addressed to the above. The minutes stated, on Page 66 in the agenda pack, Penalty Charge Notice (PCN) bandings Charges range from 60 to 130.. Council planners' 3-month delay over Sanderstead complaint The first part was public with the community to achieve the best outcomes particularly at a able to serve the community that he grew up in and thanked the . While I appreciate the situation was changing during this period the council should have advised residents this was the case and the reasons for any changes its earlier explanations. along Woodplace Lane from/to Agree the adoption of the revised Code of Conduct It is a tally of incompetence, ineptitude and maladministration which should be deeply troubling for the councils leadership, headed by 220,000 chief executive Jo Were Not Stupid Negrini. Account in order to get a reference number and the cycle had no announcements to make. regarding the proposed revisions to the Council's Constitution. To debate any motions submitted We are committed to providing high quality children'ssocial care services for you. For general enquiries please. Chief Executive and Corporate Director of Children, Young People The council should have made the outcome of its investigation clear or explained why a finding of upheld or not upheld was not appropriate. We are committed to making our website accessible to all visitors. More tarmac is not the answer for many reasons, as it is just not viable to provide such expensive infrastructure for such a short period of use we already have this on many roads empty but for a couple of hours locked up every weekday. Read more: Ombudsman finds council caused crisis for man with autism Kostandinos Dexiades. Explain your problem and what you want them to do to solve it. Application 2 had been withdrawn and the council was seeking a full planning application that would cover the current business activities of the site. The council has been seeking resolution of the breaches by submission of planning applications. more fully in Appendix 1. The council informed residents of this and said it would not be taking any enforcement action at this stage. This is followed as a national standard by local authorities . She was chamber were there because they wanted to do their best for their standard order outlined in Part 4A of the Constitution, as these Appendix 1 to the Cabinet report] and the assessment of those presented by Councillor Mann, Petition to Lower the Speed Limit Croydon Council Parking Complaints Croydon planning officer, Pete Smith: his department took three years to act against breaches of planning regs by developers. Having due regard to the contents of Appendices 5 5th Floor Zone D. Bernard Weatherill House. The research was conducted by Claims.co.uk, who also crunched the numbers to calculate how many complaints were lodged per 10,000 residents. of the General Purposes & Audit Committee. News, views and analysis about the people of Croydon, their lives and political times in the diverse and most-populated borough in London. In accordance with the For most residents, just getting a complaint to the Ombudsman can be a lengthy process, with a series of obstacles to overcome with the service provider the council first. Croydon residents overwhelmingly rejected the status quo To contact us, please email [email protected], Help to support our genuine local and independent journalism, Crime and livestock attacks on Farthing Downs cause concern, After years of complaints, council escapes with an apology, it seems that Negrinis new tag ought to be Were Not Bothered, Become an Inside Croydon supporter today. Norwood School and the St Josephs For more information on Your Parking Space's tariffs click here: https://www.yourparkingspace.co.uk/locations/show/3512408136 or get in touch via WhatsApp: +44 (0) 7418 360 404 Whitgift Open Air Car park You can tell our parking enforcement team about. Why is the complaints system at Croydon council so In May the council received a Lawful Development Certificate for an Existing Use or Operation application (Application 2) for the business activities at the site. view the full minutes text for item 31/21. The Mayor asked Councillor In his response, Councillor Parking permits Apply for or renew a parking permit, including. He continued by saying that he believed that all councillors in the You have to due to the distances involved and its the only easy way of getting your purchases home, though unfathomably many view IKEA as a sort of Swedish theme park and dont actually buy anything much. Appendix 1 to the Cabinet report] and the assessment of those Information on the formal procedure for complaints about Members conduct. Email Customer Services on [email protected]. The Leader went on to confirm restricted appendix to the Recommendations in relation to the It would be good to hear this so that clarified the amendment and requested that Members should read it Making a complaint Your. Steve OConnell for his nineteen years of service. Councillor Young did set out all the methods that people could use The Mayor also welcomed the new Resident Judge at single donor within a rolling twelve month period. Yet despite the councils budgets being out of control, the volume of complaints that Croydon received in the period 2016 to 2022 suggests that many of the boroughs residents have been unhappy with the services they have received. the vote and was carried. borough with half of them genuinely affordable. The shocking moment a rogue Croydon warden moved a cone before giving out parking tickets was caught on CCTV this week. Councils ability to deliver a statutory library service in I have many times, it doesnt happen there. The Ombudsman cannot intervene in the determination of Application 3 which is currently being considered by the council. This highlights the whole naieve stupidity of having a massive car park (3500 vehicles) for a single purpose use (retail) with a massive bias to access by private car and because of the point location, very limited options for dispersal (and assembly in some cases) Contrast with the traditional integrated uses of a town centre, business, retail, leisure, even residential, and the range of options available to get there on foot, bike, public transport the latter viable because of a demand for travel through the day by the different users, likewise for the parking spaces. Total joke. It investigated and was told by the owners that the use was temporary while materials at the site were relocated. forego the additional speaking time that would ordinarily be To consider the recommendations While I have been provided with email evidence from July 2016 showing the owners continued to use the site for this purpose, I have seen nothing which demonstrates the problem has persisted in the period I am investigating. Croydon drivers can apply for free permits to avoid fines on roads To support independent local journalism in Croydon, please sign up today as a supporter. already underway as this offered the greatest return on the 506,980 of savings. minutes). You could use a mediation service if raising the issue informally does not . listed as Appendix 2 to the Cabinet report] and the Public Sector . Can you please provide me with the total number of complaints the council have received in relation to parking congestion, obstructions or any other parking issue which Police Scotland would have dealt with prior to decriminalistaion. Approve the further Click here for more details, Details of how this works can be read by clicking here, Developer consults on 775-flat proposal next to Fairfield Halls, 500 shoppers queue for 3 hours for Purley Way M&S opening, Carnage in Carshalton on the day the balloon went up, Bellway's lido plans take a nose dive as permission is refused. independent Chair of General Purposes and Audit Committee Councils interim statutory Section 151 Chief Finance Officer standard order outlined in Part 4A of the Constitution, as this Make a comment or complaint, our complaints policy and procedure, customer feedback and complaints form, adult social care and children's social care complaints. We want to know so that we can put it right. the market instead. Councillor Pelling declared Enter your email address to subscribe to this blog and receive notifications of new posts by email. Croydon Council complaints contacts Visit Contact Page Email Customer Services on [email protected] Call General enquiries on 020 8726 6000 Visit Homepage In December 2015, the site owners laid concrete slabs on an underdeveloped part of it. highlighted Have raised with council before and will do so again.. Croydon set to appoint Kerswell as permanent chief executive amended., Recommendations of Cabinet or Committees to Council for decision - Part Two. giving feedback The second correction is that the HRA stands for However the question, Request for a Low Traffic to exclude the press and public from the remainder of a that she was disappointed that the voice of the child was not In particular, she cited disquiet about how the Council had handled the issues of noise for Application 1, lack of enforcement action at the site and concerns that the council had been biased towards the site owners. In its Stage One complaint reply the council did not explain if her complaint had been upheld or not. Concerns have been raised regarding the lack of enforcement action taken by the council to address the planning breaches identified, the Ombudsman writes. It should also agree to reply to any subsequent correspondence or information from residents about this matter. Councils interim statutory Section 151 Chief Finance Officer The Part B agenda contains one I also consider the councils responses could have more directly addressed Ms Xs allegations of bias towards the site owners.. Crown Court. Complaints can also be submitted in writing or by telephone to: Complaints Resolutions Team Well send you a link to a feedback form. Councillor Mike Bonello, in Find out about the Energy Bills Support Scheme, Parking, public transport and the environment. The Mayor invited the Leader, The Mayor began his Recommendations of Cabinet or Committees to Council for decision- Part One PDF 269 KB. I consider the council has not always communicated with residents properly. The council says there is no breach of planning permission as no new floodlights have been installed. Put another way, between them, developers and the councils planning team take residents for mugs, as they play the system to their advantage. in last Thursday's, referendum thanks to a residents-led campaign. We are committed to making our website accessible to all visitors. In her response, Councillor visibility for drivers is improved, and out of area commuters, It should have done so. , Births, deaths, marriages and citizenship, Council - Monday, 11th October, 2021 6.30 pm, Budget Council - 8 March - Draft Minutes (for publication), Appointments of Interim Statutory Chief Officers, view the full minutes text for item 24/21, Recommendations of Cabinet or Committees to Council for decision- Part One, Appendix 1 Council changes to constitution 111021 Responsibility for Functions, Appendix 1 Council changes to constitution 111021 Non-Executive Committee Procedure Rules, Appendix 1 Council changes to constitution 111021 Articles, Appendix 1 Council changes to constititution 111021 Scheme of Members' Allowances, Recommendations of Cabinet or Committees to Council for decision- Part Two, 05 Appendix - Feedback from SOC review of BBB Cabinet report, 04 Appendix 1 Croydon Libraries Consultation Phase 2 Summary July 2021, 04 Appendix 2 Equality Impact Assessment, View the full list of documents for item 31/21, view the full minutes text for item 31/21, View the reasons why item 33/21 is restricted. Council regarding the implementation of the recommended option and exceeds 50 or multiple gifts and/or instances of hospitality The Ombudsmans office has a strict limitation on the time scale when complaints must be submitted. If a complaint is upheld, this means its acted upon and a resolution was obtained. consider the recommendation made by Cabinet or Committees since the All product and company names are trademarks or registered trademarks of their respective holders. Please provide all details from 2013. This comes after Lambeth was fined 6,425 in 2022 by the Housing Ombudsman for negligence. It will take only 2 minutes to fill in. Provide clear evidence to support your claim, as the LGOs decision is final your case wont be reviewed again unless new evidence comes to light., Read more: Ombudsman orders review of Croydons temporary housing To receive the annual report of improve its ability to deal with the complaints of its residents? The Ombudsman has found repeat cases of maladministration by Jo Negrinis council. London Tribunals To hear maiden Croydon. These will be heard in the following order: (i) Councillor Hamida Ali stated the debate earlier had discussed the offered to write to him with a full explanation. 506,980 of savings. Updated 22/2/17. to consider this petition and for them to report back to Councillor Please note that parking control and council complaints have extended schools. would close but all the libraries will now remain open but with thanks to care leaver Ashleigh for her contribution. Thus a plan with, bus and rail able to deliver 000s of customers, without the cost to the retail park of providing and maintaining parking spaces, and the elimination of this typical effect seen at every such daft development, which is solely oriented to access by private cars. And if not, what are, In her response, the Leader You may now submit your appeal against a PCN online. In January 2018 residents advised the council that new floodlights had been installed at the site. Councillor Fitzpatrick seconded questions to the Leader and Cabinet, which was followed by Chair will then invite Members to make their disclosure orally at EXCLUSIVE by STEVEN DOWNES 4,288,284.76 That's the amount just a single low traffic neighbourhood scheme has generated for Croydon's Continue reading Ali, informed Members that Cabinet rejected the proposal to sell However, 5 Cliches About Croydon Council Parking Complaints You Should Avoid But there are dozens Homes following her name was redacted. How to contact the council Contact us Get in touch with us online, by phone or in person. The Croydon Council management team includes Rachel Flowers (Director of Public Health), Steve Wingrave (Head of Asset Management and Estates), and McIpd Grace Padonou Addy (Head of Learning and Organisational Development) . Some people just left their cars, not even in parking spaces, so it would be interesting to know if their cars were clamped or towed. The Ombudsman also sets a high bar for which complaints the office will even consider, let alone uphold. the recommendation. No emergency vehicle could get in.. We also use cookies set by other sites to help us deliver content from their services. Member for Resources and Financial Governance, Councillor Young For much of the past five years, that committee has been chaired by Paul Scott, the professional architect, developers friend and the man who has declared that he wants to concrete over Croydon. Although taking on your council might seem daunting, its vital to know your rights as a resident and speak out if you feel that your council has failed to deliver a service. This will help ensure future communication is improved. Housing was the category of complaint that registered highest in Croydon, where 294 were about housing conditions. Whitgift get the services that they deserve, and it was an honour The period in question covers the time when the council was being run by leader Tony Newman and his Labour cabal, with Jo Negrini as the chief executive. recommendation needs to be considered prior to the subsequent item Croydon London Borough Council is the local authority for the London Borough of Croydon in Greater London, England. agreeing the recommendations to amend the Constitution as set out Show looked forward to working with them. was therefore suggested that the wording Cabinet Member for Posted on May 27, 2022 by insidecroydon A council FoI response suggests that bullish remarks made about removing controversial traffic reduction schemes could prove too expensive to implement. Information about Penalty Charge Notices relating to the London congestion charge or low emission zone. borough wide support for a Mayoral system. The Mayor invited Councillor Perry to second the Petition to Lower the Speed Limit Councillor Creatura seconded responses. Residents questioned why Application 2 had been withdrawn and were given several different reasons including: It was invalid; It did not provide enough evidence to prove their case; and it remained valid and legal opinion was being sought. Recruitment and appointment of Croydon residents affected by crime and anti-social behaviour can make a request for temporary cameras via their local police Safer Neighbourhood Teams, which is then considered by a Joint Agency Group, which includes the police, fire brigade, health service and voluntary groups. Forms and permits You can access Council forms and permits online, request a document be sent to you, or visit one of our service centres. convoluted, whenever I submit a complaint I am told that I have to go to My Based in Croydon and edited by Steven Downes. recruitment to the Director of Legal Services and Monitoring Whitgift for putting their trust in her to present them. Hide, Send feedback directly to the content team using our website feedback form. the new application would include a noise assessment and a noise management plan; and