This will be provided for each financial year. Our Senior Management Team considers a summary of all complaints quarterly and is made aware of all serious complaints. Thursday every week. For information, or to subscribe to any of the following services please contact the Customer Contact Centre on 01656-643643. They make it compulsory to wear bleary vision goggles and its snowing I cant wear a woolly hat under hard hat! Dispensation sacks for refuse collection, for larger households or householders with Coal fires. Assisted collection service, for residents unable to present containers for service, Any other services relating to waste and recycling. Kier Group Employee Reviews for Recycling Worker [email protected], Absorbent Hygiene Products and Nappy collection service request, Additional sacks for refuse because you have run out -. Dispensation sacks for refuse collection, for larger households or householders with Coal fires. Dont forget that you can also keep in touch with us via Facebook, Twitter and Instagram. Driver Loader - Kier Group Plc Careers We automatically connect you to contacts at thousands of household names, ombudsmen and regulators to find a resolution. Please leave your bags or containers out for collection. Tell them that you want us to deal with your concern formally. We will not tolerate aggressive or abusive behaviour, unreasonable demands or unreasonable persistence. For information, or to subscribe to any of the following services please contact the Customer Contact Centre on 01656-643643, Bridgend County Borough Council Create a profile and sign up for Job Alerts. Additional sacks for refuse because you have run out - Must be pre-ordered via the Customer . [email protected], Absorbent Hygiene Products and Nappy collection service request, Additional sacks for refuse because you have run out -. If we do not succeed in resolving your complaint, you may complain to the Public Services Ombudsman for Wales. If there are any lessons to learn from addressing your concern then the member of staff will draw them to our attention. Conway House. If we did not provide a service you should have had, we will aim to provide it now if thatis possible. Good pay and work/life balance, good bunch and lads and supervisors. The public is able to raise complaints with the Councils compliance with the Welsh Language Standards under this Complaints Procedure using the process described. Resolver is free. Wish I could give less than 1 star. A free inside look at company reviews and salaries posted anonymously by employees. Complaints Officers can advise on the type and scope of complaints they can consider. By providing you with all the tools and contact details needed to raise and manage your complaint, we put you firmly in control of your issue. A danger zone that was taped off my one of there employees and still not repaired 6/7 months later, absolute shocking service and staff, I was driving along Manston Road this evening 1815ish and had the pleasure of one of your racers (WR20 NWN, Now parked on Ulster road) well within a car length of the back of my vehicle for the entire journey while it is chucking it down. Complete health and safety risk! Age concern, Shelter etc who may be able to assist you. Bridgend County Borough Council Civic Offices, Angel Street, Bridgend, CF31 4WB. 685 reviews from Kier Group employees about Kier Group culture, salaries, benefits, work-life balance, management, job security, and more. You can report environmental health issues such aspollution,pest control,infectious diseases andfood complaints to Shared Regulatory Services. If you are experiencing an infestation of Mice, Rats, Bed bugsor Cockroachesat a residential property, we can arrange a free visit from our Pest Control Team. Bridgend. against a refusal to grant you planning permission or the decision not to give your child a place in a particular school so, rather than investigate your concern, we will explain to you how you can appeal. Kier Tondu opening times Maesteg Road | FindOpen UK If necessary, we will produce a longer report. . With Resolver you can send your case to key ombudsmen and regulators including: Resolver is not affiliated to, linked with or otherwise endorsed by Kier. Keep all your correspondence in one place, Go straight to the correct contact point within an organisation, Make use of a series of simple templates to help make raising your complaint as simple and quick as possible, Receive reminders when you get a response from a company or organisation, Get an automatic notification when it's appropriate to escalate your case to the next management level within a company, Package up and send off the whole history of your complaint to an ombudsman or other regulatory body if necessary. We will aim to resolve concerns as quickly as possible and expect to deal with the vast majority within 20 working days. Weve helped millions of people find a resolution. Refuse service complaint; Report missed collection; . Kier Group. We also ensure all reviews are published without moderation. He sorted everything out for me. We therefore expect you to be polite and courteous in your dealings with us. Absolute shocking experience and service with them, 6 months and still waiting for someone to come out and repair a very dangerous area within my garden. Reviews from Kier Group employees about working as a Truck Driver at Kier Group in Bridgend. And all they can say is, cant get anyone to do the job!! Click on a service above for more options or click here to look up another property. Find out when you can expect your delivery of blue and green bags. You can report a damaged or faulty street light online via My Account. Maesteg Road, Tondu Bridgend CF32 9HZ 01656 726010 [email protected]. Verification can help ensure real people write reviews about real companies. Dont forget that you can also keep in touch with us via Facebook, Twitter and Instagram. Email: Will try put the boot cam on youtube for your enjoyment. Thursday every week. Select 'Recycling collection' if it was a missed recycling collection. You can report a missed recycling or waste collection online via the Kier website. Nov 09, 2020. Register for nappy and absorbent waste collections, and find out the rules for using this service. The person looking at your complaint will usually need to see the files we hold relevant to your complaint. This policy does not apply to Freedom of Information or data access issues. I was unfortunate enough to be behind one of Kier's flatbed pickups a few months ba ck when his full load started hurling off the back of the flat bed onto my mini a few months back, the damage to my car was just short of 1,000 I have video footage as well as 2 witness statements however the driver of Keir was well aware of the incident as he come back around the roundabout to remove all the load which ended un being in pieces - black plastic sheets of some sort. We are unable to accept unsolicited CVs and communications from external recruiters. . If it was a refuse (blue bag) collection, select 'Refuse Sacks collection'. Submit Review. Cyngor Bwrdeistref Sirol Pen-y-bont ar Ogwr, Let us know you've had a happy experience, Let us know you've had an average experience, Report faulty/damaged street light online. They make appointments and then do not show up and when they do their workforce make excuse after excuse without being able to solve a single problem. In complex cases, we will draw up an investigation plan. Opens in 1 day. Appalling customer service. also considers our response to complaints at least twice a year. We have a separate policy for Social Services complaints. Enter your name, phone number and email address. If you need extra assistance, we will try to put you in touch with someone who can help. We do not view behaviour as unacceptable just because someone is forceful or determined. They were so bad that Sheffield Council actually took control of repairs back in house once the contract was up for renewal. We believe that all complainants have the right to be heard, understood and respected. We use dedicated people and clever technology to safeguard our platform. Rating. 2023 Trustpilot A/S. If you make a request for a service and then are not happy with our response, you will be able to make your concern known as we describe below. Disgrace of a company ! By providing you with all the tools and contact details needed to raise and manage your complaint, we put you firmly in control of your issue. Employees will also be made aware of the need for records of all written complaints, investigations and outcomes, against the councils compliance with the Welsh Language Standards to be retained and to be included and published in the Councils Annual Welsh Language Reporting process. Simple! Start of main content. kier were doing work on behalf of BT and dug my drive up, they then decided to fix it by throwing tarmac over which has now come apart, I have been complaining to them for 3 weeks and they keep ignoring me. Information provided by various external sources. Absorbent Hygiene Products and Nappy collection service request. Bridgend County Borough Council Civic Offices, Angel Street, Bridgend, CF31 4WB. Snapshot; Why Join Us; 704 . If you are reporting a missed recycling collection, you can also select what container or bag was missed, and if a sticker was applied. All it took was one call and I had an electrician out within two days. This could be by letter or e-mail, for example. Civic Offices, Angel Street, Bridgend, CF31 4WB, Tel: 01656 643643 These folks decided to conduct work outside our block of flats at 2 in the morning. Kier Group plc is a construction, services and property group active in building and civil engineering, support services, public and private housebuilding, land development and the Private Finance Initiative. The extent of this investigation will depend on how complex and how serious the issues you have raised are. Assisted collection service, for residents unable to present containers for service, Any other services relating to waste and recycling. If we find that we got it wrong, we will tell you what and why it happened. Contact details are:01792 765600 (South Wales)01492 523333 (North Wales)[email protected]. For information, or to subscribe to any of the following services please contact the Customer Contact Centre on 01656-643643, Bridgend County Borough Council We will also ask you to tell us what outcome you are hoping for. Kier Group Employee Reviews for Truck Driver in Bridgend If you need help, you can speak to someone on the Meic Helpline (phone 080880 23456, www.meiccymru.org) or contact the Childrens Commissioner for Wales. Bridgend Maesteg Road, Tondu Bridgend CF32 9HZ Cardiff - Conway House Conway House. Also kier is a racist company, if 50 ppl were to apply only English white folks would get selected. For information, or to subscribe to any of the following services please contact the Customer Contact Centre on 01656-643643, Bridgend County Borough Council kier bridgend complaints This policy is also available in Welsh at our public buildings and on our website. Bullying is common practice as is disability descrimination. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Property Results | Resident Service Portal - Kier [email protected], Absorbent Hygiene Products and Nappy collection service request, Additional sacks for refuse because you have run out -. If you are approaching us for a service for the first time, (e.g. Dont forget that you can also keep in touch with us via Facebook, Twitter and Instagram. Where there is a need for significant change, we will develop an action plan setting out what we will do, who will do it and when we plan to do it. Operative. Ive had two separate major issues with my property since moving in and Kiers representatives have tried their utmost to avoid taking any accountability for both of them. 3.3. Conway House, St Mellons Business Park Cardiff . Civic Offices, Angel Street, Bridgend, CF31 4WB, Tel: 01656 643643 Cardiff - Conway House. Ppl of ethnic origin get blackballed or a victim racial filtering. You can express your concern in any of the ways below. Email: Normally, we will only be able to look at your concerns if you tell us about them within six months. And we had to send them proof !And during that 70 days - not one apology ! Assisted collection service, for residents unable to present containers for service, Any other services relating to waste and recycling. Sign in. Recycling Operative - Kier Group Plc Careers DO NOT SUPPLY - they are most unprofessional! Working at Kier Group in Bridgend: Employee Reviews | Indeed.com If possible, we believe it is best to deal with things straight away rather than try to sort them out later. the worst people I ever worked for now there disputing my hours, Appalling behaviour from its staff working at Torbay Hospital rude to patients and staff.. Intimidating.. smoking on site.. a disgrace.. those staff do not deserve there jobs, I truly cannot fault this company. In all honesty a company like this should not exist at all. (MASH) The Bridgend Multi-Agency Safeguarding Hub, or MASH, provides safeguarding services from both the . If your request was completed after 12pm they should be collected tomorrow. We offer a chargeable service to businesses within Bridgend County Borough. Our Cabinet also considers our response to complaints at least twice a year. Our Senior Management Team considers a summary of all complaints quarterly and is made aware of all serious complaints. Submit Review . brian kim, cpa clearvalue tax net worth . You may change your settings at any time or accept the default settings. writing to: Public Services Ombudsman for Wales, 1 Ffordd yr Hen Gae, Pencoed CF35 5LJ. You will be lucky if the customer service answers the phone, the average time is 1 hour 10 minutes.Repeatedly being told the issues will be resolved with no concrete action.The emergency plumbing team arranged through KIER were shocked with the shoddy job by the builders.No refund so far promised for the wrong floorings either. Our. We aim to learn from our mistakes and use the information we gain from complaints to improve our services. For the best experience please use a JavaScript enabled browser. 46 Pyle Inn Way, Pyle, Bridgend, CF33 6LP. For information, or to subscribe to any of the following services please contact the Customer Contact Centre on 01656-643643, Bridgend County Borough Council All rights reserved. We appreciate your views and will use them to improve our website. Typical big company really. Additional sacks for refuse because you have run out - Must be pre-ordered via the . For information, or to subscribe to any of the following services please contact the Customer Contact Centre on 01656-643643. Learn about Kier Group culture, salaries, benefits, work-life balance, management, job security, and more. If we did something wrong, well apologise and, where possible, try to put things right for you. Absorbent Hygiene Products and Nappy collection service request. Its nothing but hassle and stress getting them to do anything and I very much wish id purchased from a different house builder who values their customers. Bridgend County Borough Council is committed to dealing effectively with any concerns or complaints you may have about our services. 2023 Resolver Consumer Online Limited. reporting a faulty street light, requesting an appointment etc) then this policy does not apply. However, you will have to give us strong reasons why you have not been able to bring it to our attention earlier and we will need to have sufficient information about the issue to allow us to consider it properly. For information, or to subscribe to any of the following services please contact the Customer Contact Centre on 01656-643643. They employ prisoners from hmp wayland Promising the moon, but loft unsatisfactory work ethics instead. Kier is a major contractor in the social housing sector, but it seems like it is one of the worst. Bridgend County Borough Council Civic Offices, Angel Street, Bridgend, CF31 4WB. 63 Wood Green, Cefn Glas, Bridgend, CF31 4AT. (In any event, regardless of the circumstances, we will not consider any concerns about matters that took place more than three years ago.). kier bridgend complaints Last Service 27/04/2023 Next Service 04/05/2023 Refuse Sacks collection. Click on a service above for more options or click here to look up another property. Contact details. Working at Kier Group in Bridgend: employee reviews about Pay It goes against our guidelines to offer incentives for reviews. kier bridgend complaints. Consumer guides, newsletters, surveys and more! Sign in. Civic Offices, Angel Street, Bridgend, CF31 4WB, Tel: 01656 643643 If your concern is straightforward, we will usually ask somebody from the service to look into it and get back to you. Best job I have ever had, wish I had gotten my class 2 license years ago and worked at Kier. Click on a service above for more options or click here to look up another property. You can reportabandoned vehicles, dog fouling and fly tipping to: You can report public transport, road safety, traffic management and car park issues to: You can reportdangerous structures,drainage and blocked sewers on private land to: Trading standards issues such as doorstep crime,animal health and welfare,scams andillegal money lending should be reported to Shared Regulatory Services. You can report a missed recycling or waste collection online via the Kier website. kier bridgend complaints. Here are 8 tips for writing great reviews. Manchester- Optimum House. If there is a simple solution to your problem, we may ask you if you are happy to accept this. Verified Listing. . Reviews from Kier Group employees about working as a Recycling Worker at Kier Group.