I have talked to the VP about the mold and the fact that it came back where their contractor was supposed to remove it and the fact that that the 2-bathroom vents were venting that moister into the attic could be the cause of the mold. Companies can ask for reviews via automatic invitations. They sent 2 managers out, and they agreed it was too hot and that the ridge vents were not working as they should. Once again, I apologise for the inconvenience caused, and I wish you a speedy recovery. An 80 year lady with a partner with early onset dementia, and you think this is acceptable Stonewater? Georgia explained to me everything step by step making sure that everything is put in place. I live on eastbourne in a small block of 18 flats.Ive posted before about stonewater, and mostly its not good, and now find myself having to post again due to their total lack of action regarding a couple,or as we all know them here by the neighbours from hell, due to them thinking its fine to extend their flat out into the hall way/lobby area, which has another flat there also.They have a sideboard, table lamp, ornaments and plants in an area that is supposed to be totally clear for fire reasons, but they use it as another room.The tenant next door is a single woman who finds them intimidating, and says nothing.Several tenants have reported it to stonewater, but nothing has been done to get them to clear it all, so we were forced to contact the fire brigade, who were told its being dealt with, but they have had this week to call them and tell them to remove the stuff, but nothing.It seems if you are bad tenants you can do exactly as you want, which this couple do, with numerous complaints and umpteen police visits to the block, and it seems that they are reluctant to deal with these people , who previously were evicted from the council, for anti social behaviour, and the council loaded stonewater with them in our block.They get away with doing whatever they want at all hours of the day and night, but stonewater do nothing, and fob you off, as though they are scared to do anything against them, or upset them.Who exactly are the landlords here ?Seems good tenants get ignored, and the worse you are, the more you can get away with and do what you like.Im not going to go into everything they do as i could write a book on it, but lets just say living in this block, over the last two or three years has been hell for many including myself, and its extremely unpleasant wondering day to day what they will do next.Whatever us good tenants may report, complain or say, we are always fobbed off, and it never changes.Ive put into move, and its taking awhile on health grounds and for my own sanity., but mean while this day to day soap opera we have here just carries on, but its so easy for stonewater to ignore rather than deal with anything.I really feel for the good tenants in this block as none of us deserve it, and cant enjoy day to day living, despite what our tenancies say we should expect.Their scared off them!! Then they removed a 4-inch vent cap that was where my dryer vented through the attic. Give us a call, or request a free quote today. Planned improvements are different from the repairs you report to us when something isnt right in your home. 2023 Trustpilot, Inc. All rights reserved. I can see that someone has arranged to come out and have a look at the issues you're describing. I'm really pleased Tracey could help you :) ^Jade. Share your photos and videos with others to prove the truth of your words. (727) 582-3100. www.pcclb.com. If you have difficulties reading a PDF, please visit Adobe's Accessibility Resource Centre, which provides useful information for disabled users. Seems to be a theme that they focus on profit over the poor people they promise to help. trailer We plough our surplus into building new homes, improving our existing housing stock and investing in customer services. This is set out in the Housing Act 1996 and the Housing Ombudsman Scheme (the Scheme). We're sorry that there are a few more issues to sort but we are here to help. He only tried to seal it and repaint. On 08-18-2019 Stonewater roofing removed my singles, Wind turbines, and a dryer vent from my roof. Date of experience: April 18, 2023 Reply from Stonewater Phone Number: (972) 984-7663 Edit. 0000001330 00000 n ~ Matt. All the family can say is ' shame on you Stonewater.'' FSS is committed to its customers! How to protect your home from frost damage, burst pipes, condensation, home energy, pests and vermin and home insurance. 0000007704 00000 n We will chase your complaints to see if there's an update for you on these issues. He took off at a high rate of speed and got a ticket for speeding before he got out of the neighborhood. 0000007295 00000 n We also ensure all reviews are published without moderation. You can view our dissatisfaction/complaints policy here. Do Not Sell or Share My Personal Information. https://www.stonewater.org/get-involved/community-champions/. So glad to hear you're happy with your new home :), Brilliant housing group Tracey, jo & Mohammed were absolutely outstanding with me and I cant reccomend them enough Thankyou stonewater . Show more, Here at Yates Electrical Services, we take pride in our professionalism, as well as our ability to complete every job to the homeowner's total satisfaction. We aim to respond to all email queries within two working days. Stonewater Roofing | Better Business Bureau Profile Embracing a more traditional notion of Home, Stonewater offers three exceptional floor plans prioritizing modern and open interiors synonymous with Blue Heron's award-winning design. This weekend he has had 5 people in his flat drinking all night til 5am Sunday morning, is this acceptable ?? Verification can help ensure real people write reviews about real companies. When I did eventually get to the day of sign up Mohamed made the sign up and viewing very easy and smooth sailing thank you to both Tracey and Mohamed. We never leave a job unfinished, or a customer unsatisfied with our level of service. If youre not sure what to do, get in touch with us so we can help. Hopefully we can make this right for you and get this sorted. He has denied any responsibly. and it would be a good thing to change your google search option from being an affordable housing provider to the real truth of ''unaffordable housing provider.'' Everything has gone smoothly and we are very grateful to have a home now. There was no instructions on how to read meter, even agent was not quite sure. Copyright Stonewater. Stonewater continue to put the rent up but do not improve services. Bloody awful. You can make a complaint in any of the following ways: By completing the form below By calling our Customer Service Centre on 01202 319 119 By emailing us By writing to us at: Stonewater, Suite C, Lancaster House, Grange Business Park, Enderby Road, Whetstone, Leicester, LE8 6EP By sending us a direct message on social media . All the staff were friendly and helpful. Copyright Stonewater. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. %PDF-1.4 % 7 Jun 2022. I have never been behind on any rent payments.Answer to stonewater reply.No the problem with allocated parking space has not been resolved, but your repairs company has contacted me concerning a broken gate. 0000001489 00000 n May 03, 2022 3:24 pm EDT. Replies to negative reviews in < 24 hours. The Housing Ombudsman Service is free and impartial, providing dispute resolution for landlords and customers. Thank you for getting in touch. If you are willing to provide us with more information regarding the circumstances of the situation, we would be happy to review the matter and try to resolve any outstanding issues.Thank you again for your feedback, and we wish you and your family all the best in your new housing arrangements. A huge Thank you to Samantha at Stonewater for all her help and support throughout the process of attaining my tenancy. 155 26 We are increasing our visits and work in neighbourhoods and we may be able to do something here. 0000065964 00000 n Stonewater Construction LLC | Better Business Bureau Profile She got everything sorted for me within 24 hours and kept up to date with me on what was going on. I had really good experience. We aim to acknowledge expressions of dissatisfaction within two working hours and to acknowledge complaints within two working days. I understand that a letter was emailed to you today concerning this matter but we thank you for bringing this to our attention. Glad to hear that we've been able to support you. Went through two people who appeared professional but they seemed to have too much other work that it took a few days to have them look at the bathroom. A few days later I received a call from the Vice President of Stonewater and he and the Supervisor who had been out here before made an appointment and came out and looked at my problem. This form will not work unless you enable cookies. Im sure if it was your family he would have been gone months ago, or moved to a ground floor property where he cant annoy people! Suggested companies are based on peoples browsing tendencies. As I said previously you owe my mother a duty of care, and you have so far failed to make her feel safe in her own home. The bath vents were venting into the attic for over a year. What if I'm a Stonewater Legal & General customer? 20 customer reviews of Stonewater Roofing. Here are 8 tips for writing great reviews. I have had it tested and were told that it has to be from moister getting into my attic. For more information, visit our website at www.stonewater.org. On 08-18-2019 Stonewater roofing removed my singles, Wind turbines, and a dryer vent from my roof. So as I promised, its the papers and the MP as my next port of call. We have been trying to buy the property we live in for over 20 years as we feel the amount of investment Stonewater has made from me and my wife throughout the years PLUS what they would make from the sale is of the property is MORE than enough, yet a FLAT NO was issued every time ! No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Give us a call or click to request a quote today Show more, Foundation Support Specialists offers foundation repair services for both slab and pier & beam foundation types. Also, you can get the smell from one bathroom to the other. Morning Karolina, I'm really please Georgia was so helpful and hope you enjoy your new home! Many thanks,Renee, Hi Renee, thank you so much for your lovely review, I'll make sure Krissy sees this :) Congratulations on your new home and your little one! I'm not happy with the outcome. He got mad and came out of the attic and left to go get the right vent cap. They did a great job. Stonewater at Southern Highlands | Blue Heron After they evaluated the bathroom, it took 4 days later to get the bid. Stonewater Inc 4.9 (3) Verified Reviews About Contact Reviews Founded 1989 With Angi since August 2010 Also d/b/a - Kitchens & Baths Unlimited. 0000072804 00000 n Compliance with the Code forms part of the membership obligations set out in the Housing Ombudsman Scheme. Please contact us using the appropriate link below: Customer enquiry If you have a general enquiry, whether it's about your agreement, paying your rent or anything else you need to know, please contact us by using the email form below. Find out schedule planned improvements. I would recommend Stonewater and will be telling everyone about my experience with them. No point in giving you details as the family has decided to move out our relation. Copyright Stonewater. This page is designed to provide you with useful information about our repairs service. From start to finish, the agent who handled my move has been nothing but helpful. Appointments get made and then no one turns up how much longer is this going to go on for!?!? STONEWATER, INC. Company Number 0800052978 Other Identifiers US Federal CAGE number: 4D6D3 Status In Existence Incorporation Date 7 February 2002 (about 21 years ago) Company Type Domestic For-Profit Corporation Jurisdiction Texas (US) Registered Address 502 20TH ST GALVESTON 77550 TX USA Alternative Names Congratulations on your new home! Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. You can find out more about our repairs service, including how to report one to us, your responsibilities, what to expect when we carry out your . Stonewater Inc is currently rated 4.9 overall out of 5. Efficient, professional, and overall a lovely personality which translated over the phone and via email. Have recently written recorded delivery letter explaining our problems with photo CD addressed to The CEO Stonewater. A few minutes later 2 more men showed up and got the vent pipe inside the wall back together, but it only went to within 4 inches of the vent cap. 2022 what's new after a very lengthy battle with stonewater we do finally have new heating much needed, . Here are 8 tips for writing great reviews. Please contact us using the form below to let us know about any expressions of dissatisfaction or complaints you may have. If you dont want the CCP to look at your complaint you dont have to, instead, you can ask your MP or Councillor to act on your behalf. We use dedicated people and clever technology to safeguard our platform. We wish you well for your new home :). Not only that the service charges have been completely inexplicably increased. They took a 6-inch vent cap and squeezed it down to go through the roof for my dryer, I noticed that my dryer vent on the roof was not Stright and it would not open. We plough our surplus into building new homes, improving our existing housing stock and investing in customer services. 'communal heating'? You can make a complaint in any of the following ways: This form will not work unless you enable cookies. BBB records show a license number of CBC1263458 for this business, issued by Florida Department of Business & Professional Regulation. She made me feel at ease and got the job done efficiently. For more information, visit our website at www.stonewater.org. Find out about alterations, improvements and adaptions. I ask him if Stonewater had said who was paying for it. I'm really sorry that you've had to chase us for the correct email address repeatedly. This form will not work unless you enable cookies. There's more on how we tackle ASB here: https://customer-communications.foleon.com/asb-guide/dealing-with-anti-social-behaviour/welcome/ We have flagged this with the team investigating your case and we will ask them to provide you with an update as soon as possible to let you know what we're doing to help. STONEWATER, INC. :: Texas (US) :: OpenCorporates Stonewater 2014-2023 Modern slavery and human trafficking statement | Public liability insurance Web design and development by Nvisage. Viewing I had with Mohammed, he also explain me everything easily and gave me all necessary information. !Thank you soooo much for helping me get on my feet with things I needed for my property. This would have been a 5 star review however I found there was a lack of communication in my experience. That's great to hear! We also ensure all reviews are published without moderation. I had two-bathroom vents that vented into one of the wind turbines. At least our negotiations with the other housing provider has proved positive, fruitful and confident. You guessed, reply from some other complaints partner with all the same excuses and full of sympathy yet not linking with all other complaints in past 6/7 years. Thank you. The Customer Complaint Panel is completely independent of our complaints process; its recognised by Stonewater and the Housing Ombudsman Service and is made up of members who are also customers of Stonewater. We aim to respond to all email queries within two working days. This has really affected my mental health.Communication between all 3 companies is absolutely rubbish. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. About Stonewater Contact us Customer login Your home Supporting you Get involved Policies Privacy Policies These policies apply to customers whose homes are owned by Legal & General Affordable Homes and managed by Stonewater. I would like to say that our wellbeing and Community Connector, Charlene Barnett is a lovely person at Norfolk House. Im really great full and massive thank you for you both. No one cares. UPDATE, you said you would escalate it last time I wrote a review and here we are, nothing has changed! DO NOT BELIEVE STONEWATER OR CONSIDER SHARED OWNERSHIP .We are so tired and have sleepless nights. The easiest way to report your repair is via MyHome. It goes against our guidelines to offer incentives for reviews. A few days later I received a call from Stonewater and was told that none of their crew were vaccinate, but they would find someone else they would contract to come to my house. You can chase us up on these by sending us an email to [email protected], giving us a call on 01202 319 119 or popping us a direct message on social media. I'm going to go and talk to the contract mangers to see if we can quickly get this resolved for you and then look at rectifying the damage it has caused to your home. 0000000832 00000 n We manage around 32,000 homes in England for over 65,000 customers, including affordable properties for general rent, shared ownership and sale, alongside specialist accommodation such as retirement and supported living schemes for older and vulnerable people, young peoples foyers and womens refuges. ^Jade, This review is for Tracey leatherland at stone Leigh she recently helped me to get a grant for white goods she was awesome professional went above and beyond to help brilliant thanks so much. Policies - Stonewater Enjoy your new home! I had asked them to not drop bundles of singles from a worker's shoulder onto the . Stonewater is a social housing provider, with a mission to deliver good quality affordable homes to people who need them most. - Hani. 0000092214 00000 n Verified Reviews 4.9 (3) Verified Reviews Showing 1-3 of 3 reviews f M. 4.0 02/05/2014 They could not fix the dryer vent, so the man in charged said he would have to call his supervisor to come over. . Answered all questions and price was very good. I sent an email to Stonewater this year, but never received a response. We achieved a One Star rating in the 2019 Best Companies survey and are ranked 78th in the Top 100 best not-for-profit organisations to work for and 25th in the best housing associations to work for in 2019. Stonewater Roofing | Complaints | Better Business Bureau Profile For a full list of what you are responsible for in your home, take a look at this section of our repairs guide. Please visit this page for more information. Find out everything you need to know about making a complaint in our guide or watch our video below: Read the Guide to making a complaint in your language: Our Customer Commitments set out how we'll deal with your complaint. I was already a stonewater customer and was living in a flat with a lot of issues with damp and mould. ^Jade, Been in our flat for 13 years recently we have had younger people move into them even though the complex is for older people we now get threatened in our laundry room by an individual who thinks he should use the machine before anyone else because he works we are afraid to go in there in case he comes along is this the way to live i dont think anyone cares he called an elderly man a c--t yesterday it wont belong before the abuse turns to violence. 0000000016 00000 n Discover what we expect from our contractors. [redacted] ***, Stonewater's representative, was a pleasure to work with and made getting my new roof on . Stonewater Roofing Review: Residential roof - ComplaintsBoard.com Landlords are encouraged to promote the Code and to share the outcome of their self-assessment with residents. Your name * Our ambitious house-building programme aims to build 1,500 new homes per year from 2019 onwards, driven by our vision of everyone having the opportunity to have a place that they can call home. He said that they had fixed it anyway. It took years to have a dangerous wall sorted out. The dryer is on the other end of my house. My mum also has suffered as I'm get carer and I'm unable to get out and look after her. Introducing Stonewater, a collection of Homes nestled in the picturesque Las Vegas foothills of Southern Highlands. To tell us your thoughts, please complete the following, 2 minute survey. %%EOF Could not have gone better. We work as hard as we can to get your repairs done as quickly as possible, and we understand that when something goes wrong, you just want it fixed. Tracey has been a great help. Stonewater Inc accepts the following forms of payment: Check, Financing Available. We would like your views on the Customer Complaints Panel whether you have ever used them or not in order to help us shape our complaints process. The easiest way to report your repair is via MyHome. We have notified Fortem to fix the issue as soon as possible, they should contact you with a date. Find out more about these on Estate services. Companies can ask for reviews via automatic invitations. Stonewater Roofing Business Profile Stonewater Roofing Roofing Contractors Headquarters Multi Location Business Find locations Contact Information 605 S Broadway Ave Tyler, TX 75701-1602. Thank you for taking the time to leave a lovely review and I wish you all the best in your new home! 0000008478 00000 n If your home is under 12 months old, find out about how to report any defects and other useful information here. I've chased this up with our team so we can get this sorted for you ^Jade, Application process was very easy and the lady was lovely and answered any questions I had. We use dedicated people and clever technology to safeguard our platform. Do you work for this business? If youre vulnerable and need us to stay out of certain areas of your home, please let us know when you contact us. She has been emptying a bucket of leaking water 3 times a day. Well make sure that for those customers who need extra support at home (such as those in retirement living, for example) are given priority for any repairs that are needed that could cause stress, anxiety and health problems, such as heating and hot water. In a few weeks a man came by to fix the mold.