It gives you loads of benefits at no extra cost, including exclusive prize draws, ticket pre-sales for gigs and events, and regular rewards from brands like Greggs, Prezzo and Disney+. This is the 3rd time I would like to ask to downgrade my account, to no phone, 159mbpmin broadband and a basic TV package. Moving in-contract - package price changed without my consent - mis-selling extraordinaire!. Do I have to cancel the contract? For example, you pay in September for October's services. Is this true? Or browse by product: TV packages. Cancel Our contract for Virginmedia TV but keep Broadband and there 2. Users can change their settings at any time in My Virgin Media. Depending on how much you pay for your current Virgin Media package, your price likely went up by at least 2-3 per month. Scan this QR code to download the app now. Virgin Media's end of contract price hike. Virgin Mobile package You can call our Customer Service team on 789 from your Virgin Mobile, or 0345 6000 789* from any other phone. Our Team is working on a fix and we apologise f Netflix - Bundles and Activation If you had Netflix as part of your package, theyll let you know how to pay them directly if you want to keep the service. This is a record-breaking increase from the provider, as it's tied to the high rates of inflation the UK has recently been dealing with. The price increase youre likely to experience if you stay out of contract with Virgin Media is extremely high. VM are totally locked into the idea of selling you a bundle of stuff (even if you don't need/want it) and will always discount bundles accordingly when you try to renew. Remember, when youre with both Virgin Media and O2, you get supercharged speeds and double mobile data on us*. I need help understanding my Package change bill From 2024 onwards, the provider will be making mid-contract price increases part of its terms & conditions. Privacy Policy. By negotiating you should get something in between, if you do call then you can have a price point in mind to barter with. This is stuff like saving important emails from your Virgin Media account, as it will be closed 90 days after you have been disconnected. We have asked our Support Team to investigate and we apologise for the inconvenience caused. And the price of its M500 package increased by 63% from 38 per month to 62 per month. Any TV package you choose, you can add even more live sports, kids shows and channels you love. B Hi, Written by Max Beckett, Content Editor - Broadband. 19:05. Plus, if you have a 5G phone, you can now get 5G. Virgin Media package These are for new customers but will give you an idea of the relative costs. Were sorry you want to leave us. We're often asked "how do I change my name on my Virgin Mobile account?" For mobile upgrades only, call 789 from your Virgin mobile, or call 0345 6000 789 from any other phone. Does anyone know what to do? If you havent created an online account, youll need to register. You need to know that there's no basis of complaint for the company saying they won't offer a better deal - that's a commercial choice the company have, and if you (I, or anybody else) don't like the price they offer, then you/I/we need to find a different supplier. Fair enough, that's your choice. up to 9 weeks". Even at only 50 a month, because VM now have 18 month contracts, you are negotiating a 900 commitment, don't treat this like haggling over a secondhand lawnmower you're buying from an acquaintance. Our fibre-powered, fastest-ever TV experience, now with super-clever Voice Search and Control and personal Profiles. In some cases, we may be able to credit this charge back to you. Stream from Virgin Media: add or remove subscriptions Managing Your Account - Cable - Page 758 - Virgin Media Community Yes you can keep your broadband and phoneline. From here you can upgrade parts of your package and see the best deals on offer. 2023 Virgin Media. Website: Sign in to your Virgin Media account on its website. Our new, flexible, entertainment service lets you chop and change your subscriptions every month - so you can hop nimbly between the likes of Netflix, Sky Sports, Disney+, BT Sport or Sky Cinema without forking out for multiple services unnecessarily. I was again told this was not possible so I asked to . Superfast and reliable - With the UK's fastest major broadband provider (that's us), you can get unlimited downloads and gigabit speeds. More data maybe? See great offers only for you. I recently moved house trying to set up new account for it and its not letting me verify annoying and keeps saying cant register your new account from the email link, 03/05 update to a new contract. Simply sign in to your mobile account. The best route is to call 150 from a Virgin landline, or 0345 454 1111, options 1,1,4 and 4 (thinking of leaving) but it'sbest to call at 8am to avoid call queues. Pick your new phone, then sign in at checkout to complete your upgrade. There are two main things that cause Virgin's costs to go up: Inflation: As the cost of all resources, supplies, products and services increase, so does the provider's business expenses. VM used to filter the view for existing customers so they couldn't see new prices. upgrading chatter during contract - flexible? - Virgin Media Community If you already have a Virgin Mobile SIM and continue using it, your service shall be subject to Virgin Medias standard pay monthly terms and conditions which can be found at https://www.virginmedia.com/legal. 08:47. Broadband, TV & Phone Deals | 0 Setup | May 2023 - Virgin Media on You have to give them 30 days notice to disconnect as this is normal. All you need to do is choose the category you think will help you the most. If I log out and search I can't tell what is available without putting my address in which puts me back to square one!I know Virgin don't want me to downgrade but this all seems a bit underhand - Upgrading is simple! Whether you fancy more speed or extra channels, our flexible plans make it easy for you to make changes to your Virgin Media package, so you can connect and enjoy in a way that's best for you and your home. Options. So while some people may have succeeded in getting a better deal after discussing with the provider's customer services team, Virgin doesn't have to budge on its pricing if it doesn't want to. Simply call 150 from a Virgin Media phone or 0345 454 1111* from any other phone. When I click on change package it sends me straight to webchat (telling me its better!). Deals & Offers for Existing Customers | Virgin Media Information and prices are correct as at the date of publication. Weve now rolled out Gig1 Fibre Broadband across our entire network - with speeds of up to 1,130Mbps, Less than 1 in 3 customers can get their top average download speed of 900Mbps, Ofcom reports that, on average, we repair total loss of service faults within 24 hours. that's BS, I was on TV+Phone+Broadband package and downgraded to Broadband only package 18 months ago. Web Safe is not automatically turned on for customers who joined before this date. Alternatively if you don't want to call either of these numbers, then you could use the Virgin Media online chat function. Does cancelling my Fibre Broadband + Home Phone Oomph package also cancel my 5gb Oomph SIM, You've had a phoneline problem that's been unresolved for half a decade, You've tried three times to negotiate a cheaper deal and got nowhere. How strange! Hi @Bardicus, thanks for posting and welcome to our community. 23:32. You might also need to check: Virgin Media price hikes 2023: how to cut the cost of your Virgin TV I want to see what the options are. Search on Uswitch to find the right broadband package for you. If we do, well either text or email you (from [email protected]) to arrange an appointment for our collection team to come round and pick it up. However, another key difference with Virgin Media is that you will only be charged this price increase once your initial contract term has ended. How to cancel Virgin Media broadband & TV | Virgin Media Help Hi folks, I've been with Virgin Media since Sept 2011, with a full TV/Internet/phone package. Secondly, you'll likely also be moved onto much more expensive out of contract prices when your term ends too. Change package Help & Support | Virgin Media Learn how to find a cheaper or faster tariff (or both!) This means that from 2024, you won't be given a window to cancel your contract without cost after a price rise. Only if you fully disconnect a service within your contract term will you encounter any early disconnection fees. You can change your plan up or down every month, depending on what you need. For more information see How to cancel a Virgin Mobile contract, Talk things through with our helpful team over the phone, Alternative contact options that work for you. After the cancellation is accepted, you'll get a call next morning where they will provide you with decent deal. Were here to help with any questions you may have about your cancellation, just get in touch or check our FAQs below. Heres more on mobile upgrades and offers. Phone: Speak to Virgin Medias customer services by calling 0345 454 1111 for free. Make sure to watch out for your end of contract notification from Virgin Media andcompare broadband dealsto make sure youre getting the best service for you and your money. To be honest you can only upgrade online, you need to actually contact VM to either downgrade or cancel. Hi there,Use to be with virgin 3/4 years ago, recently started a new contract and now can't open an account online or thru the app as my email is still the same and won't let me open an account and every time I log it says " your account is now sorry Hi there, The exact size of your bill change will vary based on your individual package, but the provider says that on average customers with broadband, TV and home phone deals with Virgin will see their bills rise by 13.8%. Have been trying for the past 4 days to upgrade a serive. My kids have moved out and a lot of my current package is unused. D01 C9W8, Pega authentication failed. Virgin Media price increase 2023 what can customers do? You can check what package you're on by signing in to your My Virgin Media account. You might be able to negotiate a better deal with Virgin Media, but it's not a guaranteed way of avoiding a price increase. Opening hours are Mon-Fri 7am-11pm / Sat-Sun 8am-8pm. Sign in to change your broadband, TV and phone package. Unfortunately VM make it an unpleasant game both to contact them, and to get a reasonable price. Unlike other providers, Virgin Media allows you to switch or cancel your contractwithout any cost if you're affected. If your contract term has ended, you're free to find a better deal right away. Volt benefits include (1) Virgin Media broadband speed boost to the next available level (if your residential address doesnt take or already have the fastest Virgin Media speeds available in your area at the point you place your order to become supercharged with Volt or another eligible resident applies to become supercharged with Volt); (2) Double the O2 mobile data for each eligible O2 Pay Monthly Mobile SIMs at the registered address of the Virgin Media account holders household (if you or any other eligible residents dont take or already have unlimited O2 mobile data); (3) Roam in 75 worldwide destinations. 29-09-2022 These out of contract price increases can sometimes reach up to 45% on top of the annual price hike rates you would have accumulated too. Here's a table to show how much more you could be paying with this price rise. You may be unable to access, login or register an account. If you've got a Hi, Haggle with Virgin Media: deals for existing customers - MSE Find out more about our cancellation fees, including guidance on how to estimate your likely charges. . This should put you through to Retentions (thinking of leaving) however your call may be picked up first by a front line agent. When i sign in to my virgin media successfully, i am unable to find any option of how to switch to receiving bill paper statements in the post on a permanent basis. You can find more information on Volt here. Or, if youre looking to understand more about your final bill, take a look at our bill explainer. Reliability: 99.93% average network uptime [based on measurements from customers Hubs across the Virgin Media network, July 2022-December 2022] Broadband prices gone up mid-contract? Every time we click the link to confirm the email account, we get a message stating the link does not work. 29-09-2022 on Find out which providers increase their prices each year. Yes. Changes to Virgin Media prices 2023. Were here to help with any questions you may have about your disconnection, just get in touch or check our FAQs below. Want to cancel Virgin tv but keep broadband. Are you wanting to make a package change? When you click through to see the listed channels the options are: Big 111 channels. So they make it easy to pay them more money each month but much more difficult to pay them less? Browse a range of broadband offers with Uswitch: Sign up with Uswitch and tell us when your contract ends - we'll let you know as soon as you're free to find a better deal. They. After this youll be charged 3.50 per GB until you use up your monthly UK data allowance, you return to the UK or you reach your next bill cycle. Any emails you want to keep from your Virgin Media email address, as this will close 90 days after your disconnection date. If a new contract is created with a package change as the change has affected already applied discounts, the agent will let you know. Virgin Media price increase 2023: what can customers do. For long time, we don't use the landline now. Hi Team,It's been 5-6 months after accepting my friend's Aklamio referral to join Virgin Media, which then sent me an email on 24 Nov 2021 with status "pending validation . Virgin Media Bundles. TV Package Deals | 0 Setup | May 2023 - Virgin Media I want to see what the options are. Make sure to include your name, address and account number so we know who you are. Hoping to downgrade my Virgin Media package, can anyone offer advice I never watch tv anymore-how do I downgrade my TV package to the absolute minimum? Changed your name, or need to transfer your account? Once weve stopped billing you, Netflix will let you know how you can pay them directly. The introduction of inflation-linked price changes, which comes into effect in 2024 when RPI is projected to be at around 1.5%, will give customers clarity and certainty about what to expect from their bills while fuelling the investment required both now and in future. As this window has now passed, you won't be able to leave your contract early without paying a penalty fee. 2023 is the final year that you will be able to cancel your contract for free as a Virgin Media customer within 30 days of a price increase notification. Snip. We are aware that there is a fault with VirginMedia.com / My.VirginMedia.com and some online help pages such as the service status page. What are you wanting to downgrade from/to? 4. Upgrade by Trading up Change my package You can use the settings below to accept all cookies (which we recommend to give you the best experience) or to enable specific categories of cookies as explained below. 1. Virgin Media's price rises are usually put in place to combat its own increasing prices as a business. We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. You have a 14 day distance selling window should you change your mind and wish to reject that offer and go back to your original pricing and package. The best way to make changes to your broadband, TV and landline services is online through your My Virgin Media account. I asked VM customer service if I could cancel TV and landline but I was told that it is impossible. We will be clearly communicating these changes directly to our customers over the coming weeks..